KANSAS CITY, MO – October 27, 2009 - Murphy-Hoffman Company (MHC) became one of the first truck dealership groups to achieve ISO certification for quality in customer service, and that commitment continues. MHC has been ISO recertified for the second time.

This achievement reflects nearly 6 years of continual development since MHC’S Quality Management System was initially certified. MHC’s emphasis on quality began in 2000 when MHC introduced the ISO initiative to develop operating standards for optimal business performance. In 2003, MHC became fully ISO certified, a ground breaking achievement within the industry. MHC followed up on their long-standing promise of excellence with their first recertification in 2006.

The ISO 9001 certification defines quality for service-oriented businesses. ISO requires each task be performed the same way every time, at every location. To become recertified MHC faced review by an independent third party ISO auditor. This review process takes place once every three years.

“Obtaining recertification shows that we have maintained high standards throughout our locations. Quality customer service is at the core of MHC’s business philosophy and this achievement showcases that,” says MHC President Timothy Murphy. “MHC is committed to providing industry leading customer service in the most efficient manner possible.”

MHC’s Quality Assurance Department plays a key role in ensuring that each location is compliant to ISO standards. The department regularly conducts internal audits of quality practices, and reviews to ensure the high standards continue.

“This award recognizes the dedicated efforts of our employees. Each department’s work to be compliant and provide the best service possible is the cornerstone of this achievement,” says Murphy. “In the future, we will continue to improve our comprehensive quality management system so we are able to maintain our position as a leader in the industry.”

Located across 10 states, MHC is a network of over 60 locations, including 39 heavy duty and medium duty truck dealers, 22 MHC Truck Leasing locations, 4 Carrier Transicold Locations, and a wholly owned finance company, MHC Financial Services. MHC features Kenworth, Hino, Ford, Volvo, and Isuzu trucks. Through its formal quality program, MHC delivers excellent service to its customers and maintains ISO 9001 certification. To learn more about MHC’s locations, services and standards, visit www.mhctruck.com or call (888) MHC-TRUCK.